Galen Medical Group

PATIENT TOOLS & RESOURCES
Current patients can access our patient portal here.

LANGUAGE ASSISTANT SERVICES

Galen Medical Group complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The nondiscrimination notice lists the services available to you and how to file a complaint if you feel that Galen Medical Group has failed to provide these services or discriminated in another way.

Interpreter Services
Non-Discrimination Statement

AFTER HOURS RESOURCES

Galen North Pediatrics After Hours Clinic

Your first stop for pediatric after-hours care! Galen Pediatrics patients have access to our after hours clinic for non-emergency medical care. You must call the After Hours line to schedule: 423-498-1024.

Hours: 
Monday-Friday 6:00-8:00pm
Saturday 9:00am-11:00am
Sunday 2:00pm-5:00pm

Location:
Galen North Pediatrics
1039 Executive Drive Suite 101 Hixson, TN

Services:
By Appointment Only. Care for common illnesses (fever, cough, minor injuries)

Call the After Hours Line to Schedule: 423-498-1024

PATIENT PORTAL GUIDE

REGISTERING A NEW ACCOUNT

To access your patient information Online, you will need to create a user login. To “Register as a New User”, follow the following steps. 

  1. Go to www.mygalenmedical.com
  2. Click on “Register As A New User”
  3. Enter your personal information, create a username, and password, and  then click “Register“
  4. Check your email for a confirmation message and click the verification link inside to confirm your email address.
  5. Once your email is confirmed, click the “Click Here to Login” link.
  6. Select a security question and provide an answer. (Note: The answer is case-sensitive and will be used for password recovery.)
  7. In the “Already a Galen Patient?” section, click “Add Yourself“.
  8. Enter your SSN or Galen Account Number and Birth Date, OR click “I have a clinic-issued Registration Code” if you received one from your doctor’s office.
  9. Click “Submit Request“

LINK TO ANOTHER PATIENT ACCOUNT

1. To add another person to your user account, you must contact their doctor’s office and request a Clinic Issued Registration Code. You will also need the patient’s birth date.

2. Log in to the portal. From the menu bar (on a PC) or the menu button (on mobile), click on “Profile” and then select “User Access Center”.

3. Under the “Already a Galen patient?” header, click “Add Someone Else”.

4. Enter the Registration Code and the patient’s birth date, then click “Submit Request”.

* IMPORTANT: Patients aged 14-17 are required to have prior authorization (Minor Consent Form) from the clinic before an account can be created on their behalf. Please call the office to obtain authorization to access the portal.

NOTE: The registration code is a specific 9 digit code and is ONLY valid for 72 hours.

This is NOT the same as the patient account number. If you were given a number that is less than nine digits, it is the patient’s Galen account number, not a Registration Code.

VIEWING MEDICAL RECORDS

Lab results can be accessed Online under the Medical Tab. To view, download, or print your results: Go to Medical > Test Results > Select “Show Result”

MESSAGING YOUR PROVIDER

To send your provider a message: Select Create Message > Select Medical as the Category > Select your provider as the recipient > select Subject or type the reason for your message.

 

* Please do NOT use Secure Messaging to correspond with your provider about medical issues other than the choices listed. Please call the office for any other medical issues/questions.

MANAGING PAYMENTS ONLINE

To pay your bill Online, go to Billing > Pay Bill. Credit card payments made Online will process and update within 24 hrs. You can view the payment confirmation under Payment History.

* If you do not have a patient portal account or want to pay a bill for another patient that doesn’t have a portal account, you can take the following steps.

  • Go to mygalenmedical.com/billpay
  • Enter the Online Payment Code from your statement
  • Enter the patient name as listed on the statement
  • Click “Verify Payment ID” after entering patient information and the corresponding Payment Code

PATIENT PORTAL HELP DESK

You can contact our Patient Portal Support during weekday business hours by scanning the QR code to the right.

OR

Click here to submit a support ticket. 

OR

You can call our support line at (423) 551-4745