If you believe you are exhibiting COVID-19 symptoms and need to be tested please call our COVID-19 hotline at (423) 618-9006

Current patients can access our patient portal here.


Galen participates in Medicare and most major insurance plans. If you have questions about your insurance coverage, contact your insurance agent or insurance manager at work. As a convenience to our patients, Galen bills insurance carriers for patient services. Co-payments and deductibles, and other expenses not usually covered by insurance, must be paid at the time of service. Participation may vary by provider. Please contact your physician’s office for more information.

If your insurance is not listed below, please call Patient Business Services at (423) 894-3725. List inclusion is not a guarantee of participation, benefits or payment. It is the patients/guarantors responsibility to verify insurance acceptance with the Providers office prior to the visit.


Galen Medical Group is a participating provider with original Medicare. 

Medicare Advantage Plans Accepted:

AARP Medicare Complete

Advantra Freedom

AetnaGolden Medicare

AetnaMedicare Open

Blue Advantage Sapphire

Blue Advantage Emerald

Blue Advantage Ruby

Blue Advantage Diamond


Humana Gold

Humana Gold Choice


Secure Horizons

Sterling Option

Unicare Security Choice

WellCare Freedom

Commercial Insurance Plans Accepted:


BCBSTN (Network P & Network S)

Choice Care


Great West

Coventry/First Health

Mail Handlers



Healthcare Preferred

Doc First

GA State Merit

Healthcare Solutions

HealthOne Alliance

Alliant Health Plan 



Medical Controls

MultiPlan/PHCS/Beech Street:


Benefit Management 



PPO Next 

TexasHealth Partnership 

Key Benefit Administrator 

Preferred Health Network 



One Health Plan 

Preferred Medical Claim Solutions 

United Health Care: 

Definity Health 

Golden Rule 

Pacific Care 


Harrington Benefits 


UHC of theRiverValley





All co-pays, deductibles, or co-insurance amounts are due at the time the service is rendered. Galen accepts cash, check, Visa, MasterCard, or Discover. There is a $20 fee for all returned checks. 


Although Galen gladly files a claim to your medical insurance on your behalf, medical insurance is ultimately a contract between the patient and his/her insurance company. It is the patient’s responsibility to monitor the processing and payment of claims. After payment is received from the insurance carrier, any patient responsibility amounts that remain will be transferred to a patient balance. A statement will be sent to the patient. The balance due amount showing on the statement should be paid in full when the first statement is received.

If you have any questions regarding our financial policies please call the Patient Business Representative at (423) 894-3725.

Download Galen’s financial policy below.


The HIPAA Privacy Rule gives individuals a fundamental new right to be informed of the privacy practices of their health plans and health care providers, as well as to be informed of their privacy rights with respect to their personal health information. Linked is a notice that provides a clear explanation of these rights and practices. The notice is intended to focus individuals on privacy issues and concerns.  We are required by federal law to give you this notice.  

We reserve the right to revise or amend our notice of privacy practices without additional notice to you. Any revision or amendment to this notice will be effective for all of your records our practice has created or maintained in the past, and for any of your records we may create or maintain in the future. Galen Medical Group, P.C. will post a copy of this Notice as amended in a prominent place in our offices and on our web site.

If you have any questions about the Notice of Personal Health Information Practices, please contact our Privacy Officer at

Download Galen’s HIPAA document below.


It is the policy of Galen Medical Group not to discriminate on the basis of race, color, national origin, sex, age or disability. Galen Medical Group has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 1557 of the Affordable Care Act (42 U.S.C. § 18116) and its implementing regulations at 45 C.F.R. pt. 92, issued by the U.S. Department of Health and Human Services.

Section 1557 prohibits discrimination on the basis of race, color, national origin, sex, age or disability in certain health programs and activities. Any person who believes someone has been subjected to discrimination on the basis of race, color, national origin, sex, age or disability may file a grievance under this procedure. It is against the law for Galen Medical Group to retaliate against anyone who opposes discrimination, files a grievance, or participates in the investigation of a grievance.

Section 1557 and its implementing regulations may be examined in the office of Savannah Knuettel. For more information send e-mails to:

Download Galen’s greivance policy below.


Galen Medical Group complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The nondiscrimination notice lists the services available to you and how to file a complaint if you feel that Galen Medical Group has failed to provide these services or discriminated in another way.


To Speak to a Representative:

Please call

(423) 894-3725

Payment Mailing Address:

P.O. Box 1030

Chattanooga, TN 37401

Billing Office Location:

4976 Alpha Lane

Hixson, TN 37343


Patient Request to Inspect and Copy PHI

Authorization for Release of PHI

Phone: (423) 899-4413

Fax: (423) 760-3445

Galen Pharmacy LLC.

Galen Pharmacy is not your “typical” kind of pharmacy. Our pharmacists work individually with each patient to ensure their medication regimen is optimal, simplified, and affordable. After one visit to Galen Pharmacy, patients will have a better understanding of all their medications and the resources available to them that lower prescription drug costs. 

Pharmacists, Dr. Aaron Garst and Dr. Wesley Skelton, have over 15 years of combined experience, and are joined by Jenny Buquo-Madzin, a diabetes educator and nutritionist. Together with their staff, they are dedicated to transforming your pharmacy experience into one where you are a patient and not just another prescription.

Galen provider referrals and Pharmacy appointments are highly recommended.  Patients that come as “walk-ins” will be seen as soon as possible, but patients with appointments will be given priority.

Contact Information

Hours of Operation: Monday – Thursday 8:30am – 5:00pm

Address: 5864 Highway 153, Suite 112, Hixson, TN 37343

Phone: (423) 497-5360

Fax: (423) 305-7269