If you have questions about your insurance coverage, contact your insurance agent or insurance manager. As a convience to our patients, Galen bills insurance carriers for patient services. Co-payments must be paid at the time of service.
List inclusion is not a guarantee of participation, benefits, or payment. It is the patients/guarantor’s responsibility to verify insurance acceptance with the Providers office prior to the visit.
Galen Medical Group is a participating provider with original Medicare.
Medicare Advantage Networks Accepted:
Aetna MA Products
UHC MA Products
BCBS TN MA Products
Humana MA Products
Commercial Insurance Networks Accepted:
Adventist Risk Management
American Health Trust
BCBS TN (Network P & Network S)
Bluegrass Family Health
Health One Health
Commercial Insurance Networks Accepted:
Unicare Security Choice
United Health Care
USA PPO & MCO
All co-pays, deductibles, or co-insurance amounts are due at the time the service is rendered. Galen accepts cash, check, Visa, MasterCard, or Discover. There is a $20 fee for all returned checks.
Although Galen gladly files a claim to your medical insurance on your behalf, medical insurance is ultimately a contract between the patient and his/her insurance company. It is the patient’s responsibility to monitor the processing and payment of claims. After payment is received from the insurance carrier, any patient responsibility amounts that remain will be transferred to a patient balance. A statement will be sent to the patient. The balance due amount showing on the statement should be paid in full when the first statement is received.
If you have any questions regarding our financial policies please call the Patient Business Representative at (423) 894-3725.
Download Galen’s financial policy below.
To Speak to a Representative:
Payment Mailing Address:
P.O. Box 1030
Chattanooga, TN 37401
Billing Office Location:
4976 Alpha Lane
Hixson, TN 37343
Patient Request to Inspect and Copy PHI
Authorization for Release of PHI
Phone: (423) 899-4413
Fax: (423) 760-3445
Galen Medical Group complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The nondiscrimination notice lists the services available to you and how to file a complaint if you feel that Galen Medical Group has failed to provide these services or discriminated in another way.
It is the policy of Galen Medical Group not to discriminate on the basis of race, color, national origin, sex, age or disability. Galen Medical Group has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 1557 of the Affordable Care Act (42 U.S.C. § 18116) and its implementing regulations at 45 C.F.R. pt. 92, issued by the U.S. Department of Health and Human Services.
Section 1557 prohibits discrimination on the basis of race, color, national origin, sex, age or disability in certain health programs and activities. Any person who believes someone has been subjected to discrimination on the basis of race, color, national origin, sex, age or disability may file a grievance under this procedure. It is against the law for Galen Medical Group to retaliate against anyone who opposes discrimination, files a grievance, or participates in the investigation of a grievance.
Section 1557 and its implementing regulations may be examined in the Privacy Office. For more information send e-mails to: firstname.lastname@example.org or call (423) 385-2024.
Download Galen’s greivance policy below.
The HIPAA Privacy Rule gives individuals a fundamental new right to be informed of the privacy practices of their health plans and health care providers, as well as to be informed of their privacy rights with respect to their personal health information. Linked is a notice that provides a clear explanation of these rights and practices. The notice is intended to focus individuals on privacy issues and concerns. We are required by federal law to give you this notice.
We reserve the right to revise or amend our notice of privacy practices without additional notice to you. Any revision or amendment to this notice will be effective for all of your records our practice has created or maintained in the past, and for any of your records we may create or maintain in the future. Galen Medical Group, P.C. will post a copy of this Notice as amended in a prominent place in our offices and on our web site.
If you have any questions about the Notice of Personal Health Information Practices, please contact our Privacy Officer at email@example.com.
Download Galen’s HIPAA document below.