PATIENT RESOURCES
Current patients can access our patient portal here.

INSURANCE INFORMATION

Galen participates in Medicare and most major insurance plans. If you have questions about your insurance coverage, contact your insurance agent or insurance manager at work. As a convenience to our patients, Galen bills insurance carriers for patient services. Co-payments and deductibles, and other expenses not usually covered by insurance, must be paid at the time of service. Participation may vary by provider. Please contact your physician’s office for more information.

If your insurance is not listed below, please call Patient Business Services at (423) 894-3725. List inclusion is not a guarantee of participation, benefits or payment. It is the patients/guarantors responsibility to verify insurance acceptance with the Providers office prior to the visit.

 

Galen Medical Group is a participating provider with original Medicare. 

Medicare Advantage Plans Accepted:

AARP Medicare Complete

Advantra Freedom

AetnaGolden Medicare

AetnaMedicare Open

Blue Advantage

Healthspring Advantage: Expires 3/31/19

Humana Gold

Humana Gold Choice

Pyramid

Secure Horizons

Sterling Option

Unicare Security Choice

WellCare Freedom

Commercial Insurance Plans Accepted:

Aetna

BCBSTN (Network P & Network S)

Choice Care

Cigna

Great West

Coventry/First Health

Mail Handlers

CCN

SouthCare

Healthcare Preferred

Doc First

GA State Merit

Healthcare Solutions

HealthOne Alliance

Alliant Health Plan 

Healthscope

Humana

Medical Controls

MultiPlan/PHCS/Beech Street:

ASR 

Benefit Management 

Transamerica 

Cencentra 

PPO Next 

TexasHealth Partnership 

Key Benefit Administrator 

Preferred Health Network 

HealthStar 

NovaNet 

One Health Plan 

Preferred Medical Claim Solutions 

United Health Care: 

Definity Health 

Golden Rule 

Pacific Care 

Evercare 

Harrington Benefits 

Medica 

UHC of theRiverValley

USAHealthcare 

USA/MCO 

USA/PPO/GEHA

FINANCIAL POLICIES

All co-pays, deductibles, or co-insurance amounts are due at the time the service is rendered. Galen accepts cash, check, Visa, MasterCard, or Discover. There is a $20 fee for all returned checks. 

 

Although Galen gladly files a claim to your medical insurance on your behalf, medical insurance is ultimately a contract between the patient and his/her insurance company. It is the patient’s responsibility to monitor the processing and payment of claims. After payment is received from the insurance carrier, any patient responsibility amounts that remain will be transferred to a patient balance. A statement will be sent to the patient. The balance due amount showing on the statement should be paid in full when the first statement is received.

If you have any questions regarding our financial policies please call the Patient Business Representative at (423) 894-3725.

Download Galen’s financial policy below.

NOTICE OF PERSONAL
HEALTH INFORMATION PRACTICES

The HIPAA Privacy Rule gives individuals a fundamental new right to be informed of the privacy practices of their health plans and health care providers, as well as to be informed of their privacy rights with respect to their personal health information. Linked is a notice that provides a clear explanation of these rights and practices. The notice is intended to focus individuals on privacy issues and concerns.  We are required by federal law to give you this notice.  

We reserve the right to revise or amend our notice of privacy practices without additional notice to you. Any revision or amendment to this notice will be effective for all of your records our practice has created or maintained in the past, and for any of your records we may create or maintain in the future. Galen Medical Group, P.C. will post a copy of this Notice as amended in a prominent place in our offices and on our web site.

If you have any questions about the Notice of Personal Health Information Practices, please contact our Privacy Officer at privacy@galenmedical.com.

Download Galen’s HIPAA document below.

GALEN MEDICAL
GROUP GRIEVANCE PROCEDURE

It is the policy of Galen Medical Group not to discriminate on the basis of race, color, national origin, sex, age or disability. Galen Medical Group has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 1557 of the Affordable Care Act (42 U.S.C. § 18116) and its implementing regulations at 45 C.F.R. pt. 92, issued by the U.S. Department of Health and Human Services.

Section 1557 prohibits discrimination on the basis of race, color, national origin, sex, age or disability in certain health programs and activities. Any person who believes someone has been subjected to discrimination on the basis of race, color, national origin, sex, age or disability may file a grievance under this procedure. It is against the law for Galen Medical Group to retaliate against anyone who opposes discrimination, files a grievance, or participates in the investigation of a grievance.

Section 1557 and its implementing regulations may be examined in the office of Savannah Knuettel. For more information send e-mails to: sknuettel@galenmedical.com.

Download Galen’s greivance policy below.

BILLING INFORMATION

To Speak to a Representative:

Please call

(423) 894-3725

Payment Mailing Address:

P.O. Box 1030

Chattanooga, TN 37401

Billing Office Location:

4976 Alpha Lane

Hixson, TN 37343