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Galen participates in Medicare and most major insurance plans. If you have questions about your insurance coverage, contact your insurance agent or insurance manager at work. As a convenience to our patients, Galen bills insurance carriers for patient services. Co-payments and deductibles, and other expenses not usually covered by insurance, must be paid at the time of service. Participation may vary by provider. Please contact your physician’s office for more information.
If your insurance is not listed below, please call Patient Business Services at (423) 894-3725. List inclusion is not a guarantee of participation, benefits or payment. It is the patients/guarantors responsibility to verify insurance acceptance with the Providers office prior to the visit.
Galen Medical Group is a participating provider with original Medicare.
Medicare Advantage Plans Accepted:
AARP Medicare Complete
Advantra Freedom
AetnaGolden Medicare
AetnaMedicare Open
Blue Advantage Sapphire
Blue Advantage Emerald
Blue Advantage Ruby
Blue Advantage Diamond
BlueEssential
Humana Gold
Humana Gold Choice
Pyramid
Secure Horizons
Sterling Option
Unicare Security Choice
WellCare Freedom
Commercial Insurance Plans Accepted:
Aetna
BCBSTN (Network P & Network S)
Choice Care
Cigna
Great West
Coventry/First Health
Mail Handlers
CCN
SouthCare
Healthcare Preferred
Doc First
GA State Merit
Healthcare Solutions
HealthOne Alliance
Alliant Health Plan
Healthscope
Humana
Medical Controls
MultiPlan/PHCS/Beech Street:
ASR
Benefit Management
Transamerica
Cencentra
PPO Next
TexasHealth Partnership
Key Benefit Administrator
Preferred Health Network
HealthStar
NovaNet
One Health Plan
Preferred Medical Claim Solutions
United Health Care:
Definity Health
Golden Rule
Pacific Care
Evercare
Harrington Benefits
Medica
UHC of theRiverValley
USAHealthcare
USA/MCO
USA/PPO/GEHA
All co-pays, deductibles, or co-insurance amounts are due at the time the service is rendered. Galen accepts cash, check, Visa, MasterCard, or Discover. There is a $20 fee for all returned checks.
Although Galen gladly files a claim to your medical insurance on your behalf, medical insurance is ultimately a contract between the patient and his/her insurance company. It is the patient’s responsibility to monitor the processing and payment of claims. After payment is received from the insurance carrier, any patient responsibility amounts that remain will be transferred to a patient balance. A statement will be sent to the patient. The balance due amount showing on the statement should be paid in full when the first statement is received.
If you have any questions regarding our financial policies please call the Patient Business Representative at (423) 894-3725.
Download Galen’s financial policy below.
The HIPAA Privacy Rule gives individuals a fundamental new right to be informed of the privacy practices of their health plans and health care providers, as well as to be informed of their privacy rights with respect to their personal health information. Linked is a notice that provides a clear explanation of these rights and practices. The notice is intended to focus individuals on privacy issues and concerns. We are required by federal law to give you this notice.
We reserve the right to revise or amend our notice of privacy practices without additional notice to you. Any revision or amendment to this notice will be effective for all of your records our practice has created or maintained in the past, and for any of your records we may create or maintain in the future. Galen Medical Group, P.C. will post a copy of this Notice as amended in a prominent place in our offices and on our web site.
If you have any questions about the Notice of Personal Health Information Practices, please contact our Privacy Officer at privacy@galenmedical.com.
Download Galen’s HIPAA document below.
It is the policy of Galen Medical Group not to discriminate on the basis of race, color, national origin, sex, age or disability. Galen Medical Group has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 1557 of the Affordable Care Act (42 U.S.C. § 18116) and its implementing regulations at 45 C.F.R. pt. 92, issued by the U.S. Department of Health and Human Services.
Section 1557 prohibits discrimination on the basis of race, color, national origin, sex, age or disability in certain health programs and activities. Any person who believes someone has been subjected to discrimination on the basis of race, color, national origin, sex, age or disability may file a grievance under this procedure. It is against the law for Galen Medical Group to retaliate against anyone who opposes discrimination, files a grievance, or participates in the investigation of a grievance.
Section 1557 and its implementing regulations may be examined in the office of Savannah Knuettel. For more information send e-mails to: sknuettel@galenmedical.com.
Download Galen’s greivance policy below.
Galen Medical Group complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The nondiscrimination notice lists the services available to you and how to file a complaint if you feel that Galen Medical Group has failed to provide these services or discriminated in another way.
To Speak to a Representative:
Please call
(423) 894-3725
Payment Mailing Address:
P.O. Box 1030
Chattanooga, TN 37401
Billing Office Location:
4976 Alpha Lane
Hixson, TN 37343
Patient Request to Inspect and Copy PHI
Authorization for Release of PHI
Phone: (423) 899-4413
Fax: (423) 760-3445
Galen Pharmacy is not your “typical” kind of pharmacy. Our pharmacists work individually with each patient to ensure their medication regimen is optimal, simplified, and affordable. After one visit to Galen Pharmacy, patients will have a better understanding of all their medications and the resources available to them that lower prescription drug costs.
Pharmacists, Dr. Aaron Garst and Dr. Wesley Skelton, have over 15 years of combined experience, and are joined by Jenny Buquo-Madzin, a diabetes educator and nutritionist. Together with their staff, they are dedicated to transforming your pharmacy experience into one where you are a patient and not just another prescription.
Galen provider referrals and Pharmacy appointments are highly recommended. Patients that come as “walk-ins” will be seen as soon as possible, but patients with appointments will be given priority.
Hours of Operation: Monday – Thursday 8:30am – 5:00pm
Address: 5864 Highway 153, Suite 112, Hixson, TN 37343
Phone: (423) 497-5360
Fax: (423) 305-7269
