If you have questions about your insurance coverage, contact your insurance agent or insurance manager. As a convience to our patients, Galen bills insurance carriers for patient services. Co-payments must be paid at the time of service.
List inclusion is not a guarantee of participation, benefits, or payment. It is the patients/guarantor’s responsibility to verify insurance acceptance with the Providers office prior to the visit.
Galen Medical Group is a participating provider with original Medicare.
Medicare Advantage Networks Accepted:
Alexian Brothers
Aetna MA Products
UHC MA Products
BCBS TN MA Products
Humana MA Products
Commercial Insurance Networks Accepted:
Adventist Risk Management
Aetna
Ambetter
American Health Trust
BCBS TN (Network P & Network S)
Bluegrass Family Health
Cigna
Coventry Healthcare
Health One Health
Healthshare
Humana
Commercial Insurance Networks Accepted:
Medical Mutual
Meritain Health
PHCS
Multiplan
HealthEOS
Valuepoint
BeechStreet
Project Access
Tricare
Unicare Security Choice
United Health Care
USA PPO & MCO
All co-pays, deductibles, or co-insurance amounts are due at the time the service is rendered. Galen accepts cash, check, Visa, MasterCard, or Discover. There is a $20 fee for all returned checks.
Although Galen gladly files a claim to your medical insurance on your behalf, medical insurance is ultimately a contract between the patient and his/her insurance company. It is the patient’s responsibility to monitor the processing and payment of claims. After payment is received from the insurance carrier, any patient responsibility amounts that remain will be transferred to a patient balance. A statement will be sent to the patient. The balance due amount showing on the statement should be paid in full when the first statement is received.
If you have any questions regarding our financial policies please call the Patient Business Representative at (423) 894-3725.
Download Galen’s financial policy below.
To Speak to a Representative:
Please call
(423) 894-3725
Payment Mailing Address:
P.O. Box 1030
Chattanooga, TN 37401
Billing Office Location:
4976 Alpha Lane
Hixson, TN 37343
HealthMark Group is a trusted provider that helps organizations like ours manage the release of medical records. We chose to partner with HealthMark to streamline the process and get you your records faster and more efficiently.
How do I request my medical records?
https://requestmanager.healthmark-group.com
Once you enter your email, you’ll receive an email with HealthMark to log in (no username or password required!). Click on the “submit request” button and follow the prompts from there. You’ll receive an email as soon as your records are available for download.
Do I have to remember another username and password?
Nope! HelathMark’s Request Manager uses email verification and secure links to get you your records quickly, efficiently and securely – and without yet another username and password to remember!
How long does it take to process requests?
Most record requests are processed within 8 business hours. So, one or two business days after you submit your request, your records will be delivered electronically – right to your inbox.
Any questions?
You can see the status of your request any time inside Request Manager. If you have any questions, feel free to reach out to HealthMark at 800-659-4035 or status@healthmark-group.com
Patient Request to Inspect and Copy PHI
Authorization for Release of PHI
Our patients have the convenience of completing the Authorization for Release of PHI in a way that best suits their needs.
You may download and complete the form at your convenience, or alternatively, submit an Electronic Authorization Form directly through our secure online portal.
Phone: (423) 899-4413
Fax: (423) 760-3445
Galen Medical Group complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The nondiscrimination notice lists the services available to you and how to file a complaint if you feel that Galen Medical Group has failed to provide these services or discriminated in another way.
It is the policy of Galen Medical Group not to discriminate on the basis of race, color, national origin, sex, age or disability. Galen Medical Group has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 1557 of the Affordable Care Act (42 U.S.C. § 18116) and its implementing regulations at 45 C.F.R. pt. 92, issued by the U.S. Department of Health and Human Services.
Section 1557 prohibits discrimination on the basis of race, color, national origin, sex, age or disability in certain health programs and activities. Any person who believes someone has been subjected to discrimination on the basis of race, color, national origin, sex, age or disability may file a grievance under this procedure. It is against the law for Galen Medical Group to retaliate against anyone who opposes discrimination, files a grievance, or participates in the investigation of a grievance.
Section 1557 and its implementing regulations may be examined in the Privacy Office. For more information send e-mails to: privacy@galenmedical.com or call (423) 385-2024.
Download Galen’s greivance policy below.
The HIPAA Privacy Rule gives individuals a fundamental new right to be informed of the privacy practices of their health plans and health care providers, as well as to be informed of their privacy rights with respect to their personal health information. Linked is a notice that provides a clear explanation of these rights and practices. The notice is intended to focus individuals on privacy issues and concerns. We are required by federal law to give you this notice.
We reserve the right to revise or amend our notice of privacy practices without additional notice to you. Any revision or amendment to this notice will be effective for all of your records our practice has created or maintained in the past, and for any of your records we may create or maintain in the future. Galen Medical Group, P.C. will post a copy of this Notice as amended in a prominent place in our offices and on our web site.
If you have any questions about the Notice of Personal Health Information Practices, please contact our Privacy Officer at privacy@galenmedical.com.
Download Galen’s HIPAA document below.