Showing Symptoms — If you or your child starts to show symptoms of fever, cough, muscle aches, or fatigue, please call our COVID-19 Hotline at (423) 618-9006 for guidance. Do not come in person unless explicitly instructed to do so. We are committed to serving you, while also working to maintain the safety of others.
Cleaning & Disinfecting — All offices have an established plan for thorough cleaning and disinfection prior to using spaces or facilities for patients with non-COVID-19 care needs. All surfaces and equipment are thoroughly cleaned and disinfected across all our offices. Our doctors, nurses, and medical staff sanitize/wash their hands before and after interacting with a patient.
Masks are required to be worn by staff and patients at ALL our offices.
Physical distancing rules will be adhered to by patients and staff, except during intervals of close contact required by providers to prepare the patient for a procedure or conduct a physical exam.
Signage at our sites notify patients to not enter building if they are presenting any of the symptoms associated with COVID-19.
Temperature Monitoring — Galen will be providing onsite forehead temperature measurement for all staff and patients using a non-contact infrared thermometer.
Alcohol-based hand sanitizer with at least 60% alcohol is always available at our offices.
Waiting room chairs in our lobbies have been redistributed for physical distancing and are cleaned frequently.
Exam Rooms — Our exam rooms are cleaned and disinfected before and after each patient.
Remote Work — Staff that can work remotely will continue to do so until further notice. Staffing levels will remain adequate to cover a potential surge in COVID-19 cases.
Face Masks — All Galen staff are required to wear a face mask while inside of a Galen facility or office.
Hygiene — Doctors, nurses, and medical staff are required to sanitize/wash their hands before and after interacting with a patient.
Staff will be routinely screened for symptoms of COVID-19 and shall follow Galen’s current policy for exposure to or a positive test result for COVID-19.
Staff who will be working in the “COVID-19 Care Zones” will be limited to only these areas and should not rotate into “Non-COVID-19 Care Zones”.
Galen Medical Group is offering telehealth services in conjunction with in-person visits.
Our Galen Remote Access Care Services are available to current Galen patients who are seeking care from the convenience of their home.
Pre-visit Health Assessment — Galen will continue to conduct pre-visit health assessments by telephone to screen for symptoms related to COVID-19. Our team of providers has developed a procedure for COVID-19 testing in the Chattanooga area that starts with a simple phone call to our telehealth service, Galen Remote Access Care, at (423) 618-9006.
Testing Order — If your symptoms warrant COVID-19 testing, you will receive an order from a provider to participate in our drive-thru testing process.
Drive-thru Testing — We’ve gone to great lengths to develop a procedure that limits potential exposure to the virus by allowing you to remain in your vehicle during testing. An appointment for testing is required–to schedule, please call our COVID-19 Hotline at (423) 618-9006.
Anyone at our offices who we believe may have COVID-19 is separated and tested to ensure they do not potentially expose others.
Physical Distancing, staying at least 6 feet apart, protects you and those around you.
Patient Areas — We have redesigned our patient areas to ensure physical distancing and minimize contact during check-in and check-out.
Visitors — No visitors are allowed, with a few exceptions.
Exam Rooms — We have minimized the number of staff members in exam rooms to those only essential to your care and continue to maintain at least 6 feet between one another as often as possible.