All co-pays, deductibles, or co-insurance amounts are due at the time the service is rendered. Galen accepts cash, check, Visa, MasterCard, or Discover. There is a $20 fee for all returned checks.
Although Galen gladly files a claim to your medical insurance on your behalf, medical insurance is ultimately a contract between the patient and his/her insurance company. It is the patient’s responsibility to monitor the processing and payment of claims. After payment is received from the insurance carrier, any patient responsibility amounts that remain will be transferred to a patient balance. A statement will be sent to the patient. The balance due amount showing on the statement should be paid in full when the first statement is received.
If you have any questions regarding our financial policies please call the Patient Business Representatives at (423) 894-3725